7_Tools To Make Your Online Soft SkillsTraining Better
One of the most important things you can do as a marketer is to have an online soft skills training. If you are not proficient with social skills and customer service, then you will not be successful in today’s competitive world. The best training will prepare you for real life sales situations. It will help you build a strong foundation in core business skills. This foundation is what will attract prospects and keep them. It is also what will make you successful.
In addition to having an online soft skills training, you should make sure you are doing practice interviews. Practice makes perfect. You need to ask open-ended questions and record the answers. Then you can study them later. It is important that you know what questions you want to ask and how you want to present your answers.
The next step is to record your skills and abilities questions and your answers. It is a good idea to have a paper and pen with you while you are conducting the training. This will allow you to take a quick snapshot if you need it. Keep track of your questions and any answers you receive. As you go through the training you can refer to this information and review for areas you need more research.
Another tool to use when learning about your strengths and weaknesses is to have a client diary. You will need to write in a journal your skills gaps and your frustrations. People respond better to an honest, clear communication. They also appreciate the clear communication from a business professional who takes the time to listen to their problems. A journal can help you find the best way to improve on your weaknesses and identify areas where your strengths lie.
A third tool is to think about how you help your customers. If you are a salesperson, do you tell your customers about all the benefits they will receive by purchasing from you? Are you honest with your customers about the cost, delivery times, or other concerns they should have? Can you use your knowledge to give your customers additional assistance or resources that they might need?
To round out this set of tools to make your online soft skills training better, consider talking to a coach or mentor. People who have been there and done that understand how to best serve and motivate a customer. They can help guide you toward goals, create a better system for getting information back and forth between you and the customer, and give you feedback on your actions to improve.
In addition to these tools, it is important to include activities and games in your online soft skills training. Games are an especially effective way to motivate people through the learning process. Not only do they keep them engaged, but they also serve as ways to give them an opportunity to show off what they have learned. For example, if you are trying to get your customer to go from thinking that a certain problem is too difficult to solve to actually solving it in the specified amount of time, you could include a puzzle in your online soft skills training.
Finally, another tool to make your online soft skills training better is to encourage participation. This means encouraging your customers to be active participants in the learning process. For example, if you are presenting your ideas to a group, suggest that they come up with their own versions of the proposal. If you are explaining the process behind a product, ask if anyone has any questions. By engaging with your customers, you are ensuring that they are really listening to what you are saying and actively participating in the learning process.
